How can we help you?

Creating an account is easy! Click the “Open Account” button, fill in your personal information, verify your email and complete the KYC process. The entire process takes less than 10 minutes.

Click on “Forgot your password?” on the login page. Enter your email address and we will send you instructions to reset your password. For security reasons, the link expires after 24 hours.

Go to Settings > Security > Two-Factor Authentication. Follow the instructions to set up 2FA with your mobile device. We recommend using an authenticator app for maximum security.

Go to the Cards section of your dashboard and click "Order a physical card." Choose your card type, confirm your shipping address, and your card will arrive within 5-7 business days.

Standard cards have a daily withdrawal limit of €500 at ATMs and a daily purchase limit of €5,000. Premium cards have higher limits. You can view and adjust your limits in the Maps section.

Internal transfers are instant. SEPA transfers generally arrive within 1 business day. International transfers may take 2-5 business days depending on the destination country.

Internal transfers are free. SEPA transfers cost €0.50. International transfers have variable fees depending on the amount and destination. You can see the exact fees before confirming any transfer.