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Accessibility Statement

Our commitment to digital accessibility for all

Last Updated: January 2024

Our Commitment to Accessibility

NUEVOBANCO is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards.

We believe that the Internet should be available and accessible to everyone, and we are committed to providing a website that is accessible to the widest possible audience, regardless of circumstances and abilities.

Compliance Status

The Web Content Accessibility Guidelines (WCAG) outline requirements for designers and developers to improve accessibility for people with disabilities. They define three levels of compliance: Level A, Level AA and Level AAA.

Current Status

The NUEVOBANCO website partially complies with level AA of WCAG 2.1. Partially compliant means that some parts of the content do not fully comply with the accessibility standard.

Measures to Support Accessibility

NUEVO BANCO takes the following measures to ensure the accessibility of your website:

  • Include accessibility in our mission statement
  • Include accessibility in all our internal policies
  • Integrate accessibility into our procurement practices
  • Provide ongoing accessibility training to our staff
  • Assign clear accessibility goals and responsibilities
  • Employ formal accessibility quality assurance methods

Technical Specifications

The accessibility of the NUEVOBANCO website relies on the following technologies to work with the particular combination of web browser and any assistive technology or plugin installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Accessibility Features

Navigation and Structure

  • All pages have a clear and consistent navigation structure
  • The website includes a sitemap
  • Heading structures are used to organize content
  • Skip navigation links are provided
  • Breadcrumb navigation is available where applicable

Visual Design

  • Color is not used as the only means of conveying information
  • Text and background colors have sufficient contrast
  • Text can be resized up to 200% without loss of functionality
  • Focus indicators are visible for keyboard navigation
  • Images have appropriate alt text

Interaction and Forms

  • All features are available from a keyboard
  • Form labels are clearly associated with their controls
  • Error messages are clear and provide guidance
  • Time limits can be extended or disabled
  • Instructions are not based solely on sensory characteristics

Multimedia

  • Videos include subtitles
  • Audio content includes transcriptions
  • Automatic audio playback is avoided

Known Limitations

Despite our best efforts to ensure the accessibility of the NUEVOBANCO website, there may be certain limitations. Here is a description of the known limitations:

  1. PDF documents: Some older PDF documents may not be fully accessible. We are working to replace them with accessible alternatives.
  2. Third-party content: Some features rely on third-party services that may not meet accessibility standards.
  3. Legacy systems: Some older interactive features may not be fully keyboard accessible.
  4. Complex data tables: Some complex financial data tables can be difficult to navigate with screen readers.

Evaluation Approach

NUEVO BANCO has evaluated the accessibility of this website using the following approaches:

  • Self-assessment
  • External assessment by accessibility experts
  • User testing with disabled people
  • Automated accessibility testing tools

Feedback and Contact

We welcome your comments on the accessibility of the NUEVOBANCO website. Please let us know if you experience any accessibility barriers:

Contact our Accessibility Team

Email: accessibility@nuevobnks.online
Phone: +33 1 XX XX XX XX
Postal Address: NUEVOBANCO Accessibility Team, 123 Rue Principale, 98000 Paris, France

We try to respond to accessibility comments within 2 business days.

Alternative Formats

If you need information from our website in a different format:

  • Large print
  • Braille
  • Audio recording
  • Easy to read format

Please contact us and we will provide the information in an alternative format at no additional cost.

Application Procedure

If you are not satisfied with our response to your accessibility feedback, you can escalate your complaint to the appropriate regulatory authority:

Application of the European Accessibility Law

In accordance with the European Accessibility Act, you can lodge a complaint with your national enforcement body if you believe that we have not adequately addressed your accessibility concerns.

Compatibility with Browsers and Assistive Technologies

The NUEVOBANCO website is designed to be compatible with the following assistive technologies:

  • JAWS 2019 and newer on Windows
  • NVDA 2019.2 and newer on Windows
  • VoiceOver on macOS Big Sur and newer
  • VoiceOver on iOS 14 and newer
  • TalkBack on Android 9 and newer

The website is compatible with:

  • Chrome 90 and newer
  • Firefox 88 and newer
  • Safari 14 and newer
  • Edge 90 and newer

Technical Support

If you are having difficulty accessing any part of our website, please contact our technical support team:

Technical support line: +33 800 XXX XXX
Available : Monday - Friday, 8:00 a.m. - 8:00 p.m. CET
Email: support@nuevobnks.online

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